Client statistics
Appointments, money, purchases, and client behavior in clear metrics
What the statistics show
Statistics combine the main metrics for an individual client. They help you evaluate attendance, cancellations, revenue, average transaction value, and product purchases.
Bookings and visits
The client's scheduling activity
Bookings
The total number of appointments created for the client
Visits
The number of attended and completed appointments
Cancellations
How many client appointments were canceled
No-shows
How many appointments the client did not attend
Products
The number of products purchased by the client
Open a canceled appointment in the client history to see the recorded cancellation reason.
Money
Current and expected figures
Current amount
Revenue from the client's completed appointments
Planned amount
The value of the client's upcoming appointments
Average transaction
The average value of a completed visit
Products and shop
Separate product sales statistics
Total amount
Total client revenue from services and products
Product revenue
Revenue received specifically from product sales
Product quantity
How many product units the client purchased
Average product transaction
The average value of the client's product purchases
How to use client statistics
- Evaluate client activity and consistency
- Identify repeated cancellations and no-shows
- Create personal offers based on average spending
- Review product interest and repeat purchases
Example client profiles
⭐ Active regular client
Visits regularly, purchases products, and maintains consistent average spending.
- Many completed visits
- Few cancellations and no-shows
- Consistent current revenue
- Repeat product purchases
What you can do
- Offer a loyalty card
- Prepare a personal service offer
- Thank them for their loyalty
- Recommend a suitable product
⚠️ Client requiring attention
Frequently cancels, does not attend, or has not returned for a long time.
- Several cancellations or no-shows
- Low activity
- No new appointments or purchases
What you can do
- Review history and cancellation reasons
- Contact the client
- Enable prepayment if needed
Review several metrics together
A single figure does not always explain client behavior. Review visits, cancellations, money, products, and appointment history together.